Terms of Use

1. About us and these terms

This website at greystones.energy ("the Site") is operated by Greystones Energy Ltd, a company registered in England and Wales ("we", "us", "our"). Our contact details are available on our Contact page.

By accessing or using the Site, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree, you must not use the Site. These terms apply to all visitors, users, and others who access or use the Site.

These terms should be read alongside our Privacy Policy, which sets out how we handle your personal data.

2. Nature of our services

Greystones Energy Ltd provides specialist energy consultancy and independent energy brokering services to care home operators and related organisations in the United Kingdom.

2.1 Consultancy services

Our consultancy services include energy audits, efficiency recommendations, compliance support, project coordination, and related advisory work. Any recommendations we make are based on the information available to us at the time and are provided in good faith. They do not constitute a guarantee of savings or outcomes.

2.2 Energy brokering

Where we act as your energy broker, we act as your agent in obtaining quotations from energy suppliers and negotiating contracts on your behalf. We are an independent broker and have no commercial relationship with any energy supplier that would influence our recommendations. We do not hold client money.

Remuneration disclosure: As an energy broker, we may receive a commission from the energy supplier with whom you ultimately contract. This commission is typically embedded in the unit rate of your energy contract. We will disclose the basis and, where known, the amount of any such commission to you before you enter into a contract. You are entitled to request full details of our remuneration at any time.

We are not authorised or regulated by the Financial Conduct Authority (FCA) for the purposes of providing regulated financial advice. Energy procurement and brokering is not a regulated activity under the Financial Services and Markets Act 2000. If you require regulated financial advice, you should consult an appropriately authorised adviser.

2.3 Website information

The information published on this Site is provided for general informational and marketing purposes only. It does not constitute professional advice and should not be relied upon as such. You should seek independent professional advice before making any significant energy, financial, or commercial decisions.

3. Acceptable use

You may use the Site only for lawful purposes and in accordance with these terms. You must not:

• Use the Site in any way that breaches applicable local, national, or international law or regulation
• Use the Site in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site
• Attack the Site via a denial-of-service attack or a distributed denial-of-service attack
• Transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
• Reproduce, duplicate, copy, or re-sell any part of the Site in contravention of these terms
• Use automated tools to scrape, crawl, or extract data from the Site without our prior written consent

A breach of this clause may result in our reporting the activity to the relevant law enforcement authorities and disclosing your identity to them. We will co-operate with those authorities by disclosing your identity to them.

4. Intellectual property

All content on the Site — including but not limited to text, articles, guides, case studies, images, logos, graphics, and the overall design and layout — is owned by or licensed to Greystones Energy Ltd and is protected by copyright, trade mark, and other intellectual property laws.

You may print off one copy and may download extracts of any page(s) from the Site for your personal, non-commercial use, provided you acknowledge our status as the authors of the content.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. You must not use any part of the content on the Site for commercial purposes without obtaining a licence from us.

5. Accuracy of information

We take reasonable care to ensure that the information on the Site is accurate and up to date. However, we make no warranties or representations — express or implied — about the completeness, accuracy, reliability, suitability, or availability of the Site or the information, products, services, or related graphics contained on the Site for any purpose.

Energy prices, tariffs, regulatory requirements, and market conditions change frequently. Information on this Site relating to energy costs, savings estimates, or regulatory obligations may not reflect the most current position. You should verify any such information independently before relying on it.

We may update the Site at any time and may change the content at any time without notice.

6. Disclaimer of warranties

To the fullest extent permitted by applicable law, we exclude all conditions, warranties, representations, or other terms which may apply to the Site or any content on it, whether express or implied.

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform to access the Site. You should use your own virus protection software.

7. Limitation of liability

To the fullest extent permitted by law, Greystones Energy Ltd, its directors, employees, and agents shall not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, the Site
• Use of or reliance on any content displayed on the Site
• Any indirect or consequential loss or damage
• Loss of profits, sales, business, or revenue
• Business interruption
• Loss of anticipated savings
• Loss of business opportunity, goodwill, or reputation

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

If you are a consumer, these terms do not affect your statutory rights.

8. Third-party links and resources

The Site may contain links to third-party websites, resources, or services. These links are provided for your information and convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply our endorsement of the linked site.

9. Uploading content and contacting us

When you use our contact form or otherwise communicate with us, you must not submit content that is defamatory, obscene, offensive, hateful, inflammatory, or that infringes any intellectual property right or other right of any person. We reserve the right to disclose your identity to any third party who claims that material you have submitted constitutes a violation of their rights.

10. Complaints and disputes

If you have a complaint about our services, please contact us in the first instance at [email protected] or by telephone on 024 7542 6453. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

For complaints relating to energy brokering, you may also contact the relevant energy supplier directly. Ofgem provides guidance on energy complaints at ofgem.gov.uk.

11. Governing law and jurisdiction

These Terms of Use, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter or formation (including non-contractual disputes or claims).

12. Changes to these terms

We may revise these Terms of Use at any time by amending this page. The date at the top of this page shows when they were last revised. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Continued use of the Site after changes are published constitutes acceptance of the updated terms.

13. Contact

If you have any questions about these Terms of Use, please contact us:

• Email: [email protected]
• Telephone: 024 7542 6453